#Q1:Are you a manufacturer?Do you have your own factory?
-Yes,we are a manufacturer with more than 21 years of production experience!We have our own factory in Shenzhen,Guangdong, China,close to the port, so we have an advantage in price and quality control!
#Q2:Can I get some samples? Free or any charges?
-For most boxes of ordinary design, we provide free sample making service,we charge shipping cost only.For some boxes of Special Design,We Need Sample Charge,
Normally is USD 20-40 Per Style . Can Refund when you Have Official Bulk Order.
#Q3:What is the price and how can we get a quote quickly?
-We will offer you the best quote after we get the product specifications such as material, size, shape, color, quantity, surface finishing, etc.
#Q4:What shipping method can I choose? How about the shipping time?
-Shipping Methods and Shipping Time:
By Express: 3-5 working days to your door (DHL, UPS, TNT, FedEx...)
By Air: 5-8 working days to your airport
By Sea: Please advise your port of destination, the exact days will be confirmed by our forwarders, and the following lead time is for your reference. Europe and America (25 - 35 days), Asia (3-7 days), Australia ( 35-42 days)
#Q5:What is your minimum order size?
-Typically our minimum order quantity is around 1000 pieces. Depending on the request, this can be flexible.
#Q6:I have an idea for a box but I don't see it on your store, will you still work with me?
-Absolutely! We pride ourselves on customer service and package design ingenuity, we would love to work with you!
#Q7:What is your policy regarding damaged or defective products?
-We usually give 1% of the spare goods, and we have a specific overseas shipping carton to protect the box. Once the product received by the customer is damaged, take a picture of it and send it to us for confirmation, we will replenish the products asap and mail it again.
#Q8:Are these boxes made in China?
-Yes, all converting of our material into your bag is done in Shenzhen City,Guangdong Province,Mainland China. Even the material we use is made here!
#Q9:Do I need to provide the design file to custom the paper box I need?
-Yes,generally speaking, we need you to provide AI or PDF files.High resolution(300 dpi and above) image format files are also available!If you only have a preliminary simple idea, it doesn't matter, we can help you make a Die-cut model!All we need to do is add your ideas to it.
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